“The most impressive time was when the mining area encountered a rare heavy rain. In order to ensure the normal operation of the equipment, XCMG Mining Machinery service personnel did not leave the mining area for several days and nights to respond to possible emergencies at any time. This made us very Touched!” Mr. Ma still clearly remembers, “In addition to the considerate service and professional skills, XCMG workers’ sincere, enthusiastic and customer-oriented attitude is also recognized. At the beginning of the contact between the two parties, XCMG Mining Machinery’s marketing team was already on the ground. After the inspection, more than one set of business and support plans were developed for us, which dispelled all our concerns."
Strong product strength and a complete service guarantee system allow XCMG's large-scale open-pit complete sets of mining equipment to be settled in more mines and become the main force in mining and stripping of mining areas. In the future, XCMG will continue to maintain strict standards and high requirements to provide good products and services to global mining customers.